I’ve been thinking about Shakespeare’s play Hamlet (Leaving Certificate 1976 for me!). One quote that has always stuck with me is, “Nothing is good or bad, thinking makes it so.” Shakespeare knew a long time ago that our thinking can be a problem. I’m not talking about evaluating, reflecting, or analysing like an expert. I...Read More

We all recognise the serious impact that conflict can have on our working lives and the working lives of others. When it comes to considering some of the key fundamentals of a modern workplace e.g. employee engagement, performance management, talent retention, innovation, a positive working environment – conflict has the potential to undermine all of...Read More

These notes are offered to assist you to advise and represent your client effectively in mediation. They are not designed to help you achieve any particular outcome nor to suggest that the mediator will be affected by any particular approach. Prepare well in advance. Representing a client in mediation is a challenging role. At different...Read More